Returns & Exchanges
We want you to be fully satisfied with your 8BitDo gear, which is why we offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your controller or accessory in its original box, ensuring all cables, manuals, and adapters are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated processing center.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing